CocoNet is built with a privacy-first approach and follows strict security protocols to protect your data and transactions. This page outlines how we safeguard your information and process payments securely.
🔐 Data Security
We use industry-standard security measures to protect your personal and business data:
- Encryption: All data is encrypted in transit and at rest using secure protocols
- Access Controls: Only authorized personnel can access sensitive information
- Secure Hosting: Our servers are hosted in certified data centers with firewalls and intrusion detection systems
- Regular Audits: We conduct periodic security reviews and vulnerability assessments
💳 Payment Processing
All payments on CocoNet are processed through trusted, RBI-compliant payment gateways. We do not store or access your card, UPI, or banking credentials.
- Gateway Partners: Razorpay
- Transaction Safety: Payments are authenticated using OTP, tokenization, or biometric verification as per RBI norms
- No Storage of Sensitive Data: CocoNet does not retain any payment instrument details
🧾 Transaction Records
Users can view their payment history and transaction details in their dashboard. Each transaction includes:
- Date and time
- Amount paid
- Service or offer purchased
- Reference ID from the payment gateway
⚠️ Fraud Prevention
We actively monitor for suspicious activity and take immediate action to protect users:
- Flagging duplicate or unauthorized transactions
- Blocking fraudulent accounts or listings
- Verifying business profiles before boosting visibility
If you suspect any misuse, please report it to our support team immediately.
📞 Support & Dispute Resolution
For payment-related queries or disputes, contact our support team
⚖️ Compliance
Our payment systems comply with:
- RBI’s Digital Payment Security Controls
- Payment and Settlement Systems Act, 2007
- IT Act, 2000 for electronic records and consumer protection