At CocoNet, we strive to ensure a transparent and respectful experience for all users. This policy outlines the conditions under which refunds and cancellations may be requested or processed.
🔄 1. General Guidelines
- Refunds and cancellations apply only to paid services, boosted offers, or premium features purchased through CocoNet.
- Free listings and standard profile features are not eligible for refunds.
- Users are advised to carefully review offer details before making any payments.
💳 2. Refund Eligibility
Refunds may be considered under the following conditions:
- Duplicate payments due to technical errors
- Accidental purchases reported within 24 hours
- Services not delivered as described (subject to review)
- Unauthorized transactions reported promptly
Refunds are not applicable for:
- Change of mind after successful service delivery
- Offers or promotions that have already been boosted or featured
- Disputes between users unless CocoNet is directly responsible
📅 3. Cancellation Policy
- Users may cancel a paid offer or service within 24 hours of purchase, provided it hasn’t been activated or promoted.
- Once a service is live or visible to other users, cancellation may not be possible.
- CocoNet reserves the right to cancel any listing that violates platform guidelines, without refund.
📝 4. How to Request a Refund or Cancellation
To initiate a request, please email our support team with:
- Your registered email ID
- Transaction ID or payment reference
- Reason for refund or cancellation
- Any supporting screenshots or documents
⚖️ 5. Legal & Compliance
This policy complies with:
- Consumer Protection Act, 2019
- RBI guidelines on digital transactions
- IT Act, 2000 for electronic records and dispute handling
🔄 6. Updates to This Policy
We may revise this policy from time to time. All updates will be posted here, and significant changes will be communicated via email or in-app alerts.