CocoNet Privacy Policy

CocoNet ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices in accordance with the Information Technology Act, 2000 and applicable guidelines from the Reserve Bank of India (RBI) and Government of India.

🔐 1. What We Collect

We collect only the information necessary to provide you with a secure and personalized experience:

• Basic Profile Data: Name, email, phone number, location, and profile image
• Business & Offer Details: Information you submit to showcase your offers or professional services
• Usage Data: Device type, browser, IP address, and interaction logs (for analytics and security)
• Payment Information: We do not store card or UPI details. All payments are processed via secure, RBI-compliant gateways.

🧭 2. How We Use Your Information

We use your data to:

• Create and manage your personal and business profiles
• Display your offers and professional listings
• Facilitate secure transactions and boost visibility
• Improve platform performance and user experience
• Send important updates, alerts, and support messages

We do not sell or share your personal data with advertisers or third-party marketers.

🛡️ 3. Data Protection & Security

CocoNet uses industry-standard encryption, secure servers, and access controls to protect your data. Our systems are designed to comply with RBI’s digital payment security guidelines and MeitY’s data protection advisories.

👥 4. User Control & Consent

You have full control over your data:

• Edit or delete your profile anytime
• Manage visibility of your offers and contact details
• Opt in or out of notifications and promotional messages
• Request data export or deletion by contacting our support team

📞 5. Grievance Redressal

If you have any concerns or complaints regarding your privacy, please contact our Grievance Officer:

⚖️ 6. Legal Compliance

This policy complies with:

• The Information Technology Act, 2000
• RBI’s Digital Payment Security Controls
• Guidelines from the Ministry of Electronics and Information Technology (MeitY)

🔄 7. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and significant updates will be communicated via email or in-app notifications.